How to File Complaint in Dubai to the RTA
Dubai’s Road and Transport Authority is known to work in an efficient manner and leave the doors open in case there’s any comment or feedback from any resident of the UAE. This is a part of the initiative by RTA called Complaint Handling and incase you don’t know how to file complaint in Dubai to the RTA, look no further!
This post will help you know how to file Complaint in Dubai to the RTA as well as how you can send your feedback that’s related to any of the service that’s managed by the Dubai Road and Transport Authority. We’ll make use of the email feedback method for explaining the procedure in 5 steps below.
How to File Complaint in Dubai to the RTA
5 Steps For Sending a Complaint to RTA via Email
Step 1: Write an email that explains the problems or the issues that were faced by you and address the email to email@example.com.
Step 2: After sending the email, you have to wait for an automated reply from RTA’s end that has a reference number for future reference and is used to address for your specific case.
Step 3: In a period of 1 working day, an employee of the RTA will be replying to your email for confirming that your email has been received and they are likely to ask you for further information if they feel that some contact details have been missed from your end.
Step 4: After a period of 3 working days, you are likely to receive an SMS for confirmation of your email/message being delivered to the correct department. An expected reply date for the resolution of the issue will also be given.
Step 5: Depending upon the issue and its severity and complexity, it might require more days, and you will also receive a call from an officer of the RTA detailing the results of the complaint you made to the RTA.
All the Required Information For Submitting a Complaint to RTA
These are the details that are required when you have to make a complaint to RTA, and no matter what the issue is about, you’ll have to make use of these specifics only since they are used for contacting you as well.
▪ Full name
▪ Mobile number
▪ Incident time and date
Apart from these generic details, some of the cases require further information based on the complaint.
▪ The number plate of the taxi
▪ Taxi ID (Mentioned on the taxi’s back)
▪ Taxi driver’s ID number/name
▪ Name of the Metro Station
▪ Nol card number of the person filing the complaint
▪ Staff ID number/name
RTA Complaints Response
After you send the email, you are supposed to get a reply back from the department of RTA for informing you about the escalation of the complaint to the relevant department. It’ll also mention that you’ll be intimated about the appropriate resolution/action done on your complaint.
After the relevant department gets your message/email, you will receive an SMS which has the unique case reference number apart from an expected resolution date for getting a reply from them.
On the aforementioned date, you’ll get a call that’ll concern your case and its results. The reply will entail if RTA can provide a solution or fix the issue or you might get an apology if they can’t change the change that has been requested by you(this is in the case when a person asks for a policy change based on an isolated event).
Sample of the Complaint Letter
Dear RTA Officer,
On October 5, 2017, I had taken a Dubai Taxi plate number(32332) with Taxi ID (SV321). The trip was from Burj Khalifa to Jumeirah Beach, with the pickup time of 5:30 PM and the dropoff time being 6:00 PM.
The taxi driver refused to turn on the fare taximeter and rather insisted that he charge me XY AED without any receipt of the same.
I hope to see a resolution on my complaint so that I don’t face a similar issue again.
[Name of the person making the complaint]
[Mobile Number making the complaint]
Alternate Methods For Contacting RTA
As per the website of the Dubai RTA, a person can reach out to them for any queries/complaints/suggestions etc by making use of any of the portals.
▪ Social Media
▪ Direct Complaint (Converse directly to the manager of the department that you want to direct the complaint to)<
▪ Contact Center ( Call on the toll-free number 8009090)
▪ Email (As explained above)
▪ Complaint Box (Can be found at all the RTA service centres)
Now that you know how to file complaint in Dubai to the RTA, let’s hope that we can work together to handle the commonly faced issues.